Additional information

Here you will find all important information for your stay.

There is an elevator in house 1.

We accept: Cash, GiroCard or EC Card, MasterCard, VISA Card.

You can check in with us between 3pm and 6pm.

You can check out with us between 8am to 11am.

  • If an arrival is not possible due to official regulations or if the hotel is closed, you will not be charged cancellation fees at any time.
  • If you or your relatives have been tested positive for Covid-19 shortly before arrival or if you are quarantined (certificate/letter from health authority required), you can postpone your stay at our hotel free of charge.
  • If you are uncertain about your upcoming vacation planning, if you have questions, if you want to postpone or cancel your vacation: call us or send us an e-mail. We always try to find an agreeable solution together with you.

You can use our wifi free of charge.

We thank for your understanding that our hotel is located directly in the forest and that our connections are not very stable.

“Welcome to the cozy wireless dead spot.”

Please be invited to enjoy a nice spot in our big sunny garden.

We serve breakfast daily from 8am to 10:30am.

Sundays from 08:30am to 11am.

We are happy to offer a vegetarian or vegan diet upon request.

Please write to us timely in advance in case of special requests.

Surprise your loved ones with a gift voucher.

Here you can order a gift voucher.

We will also be pleased to set up an individual arrangement.

Not everyone is familiar with this term. Never mind – we are happy to explain it:
A hotel garni is a hotel company that offers accommodation, breakfast and a selection of drinks, while the classic restaurant service is missing.

Willingen has a wonderful choice of culinary places to offer. There is something for everyone to enjoy.

Dogs are warmly welcome. We charge 10,00 € per night per dog.

Children are warmly welcome. Baby beds for 0-2 year olds can be booked on request.

The hotel has enough free parking spaces. Please park in the area marked for this purpose.

The rooms are cleaned and disinfected every two days.

The apartments are cleaned and disinfected every 7 days.

We ask for your understanding that smoking is not allowed in the entire hotel area.

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  • Cancellations up to 31 days before arrival are free of charge.
  • For cancellations from the 30th to the 14th day before arrival, 50% of the entire agreed price will be charged.
  • For cancellations from the 14th to the 7th day before arrival, 70% of the entire agreed price will be charged.
  • For cancellations 6 to 3 days before arrival, 90% of the entire agreed price will be charged.
  • Cancellations 2 days before arrival and non-arrivals will be charged 100%.
  • In case of early departure, the room rate of the remaining nights will be charged.
  • Cancellations will only be accepted in writing. Please do not forget to conclude a travel cancellation insurance.


OUR TIP: the cost effective
cancellation insurance of ERGO.

It keeps you protected should something unexpected happen.

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Our reception is at your disposal daily from 08am to 11am and from 3pm to 6pm.